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Free Shipping on orders over 500 NOK / 50 EUR | Contact us (MON-FRI 10 AM–5 PM CEST): | +47 31900560

Free shipping
on orders over 500 NOK / 50 EUR

Quick dispatch
1-5 business days

Guarantee
full repayment or replacement

Free postponement of payment
and several options

Terms & CONDITIONS

1. GENERAL

The following terms and conditions apply to all orders placed by the customer (hereafter called “you”) with Noranorway AS (corp. reg. no 992134143), hereafter called “Noranorway”, “us” or “we”, on Noranorway’s websites or by telephone (jointly called “noranorway.com”).

By using noranorway.com and/or placing an order, you agree to comply with the terms and conditions stated in this document (“terms and conditions”). Please make sure you have read and understood the terms and conditions before placing your order. By placing an order, you accept the terms and conditions.

Orders may only be placed by persons aged 18 years or older, who are not under guardianship or act in the capacity of a company, and who live in Norway.

The fact that products or services are supplied on noranorway.com does not guarantee that these products or services are always available. We reserve the right to stop selling a product at any time. Likewise we reserve the right to change these terms and conditions as necessary, without warning. The version of the terms and conditions that apply to your order is the version that is available on noranorway.com at the time of your order. You are responsible for reading the then current version.

Noranorway AS wants to provide the best possible online experience. You understand and agree not to (I) publish, transfer, distribute anew, upload or promote any communication or content that could damage or have a negative effect on our company, our operation, our products or services; (II) act in any way or use a unit that limits, prevents, disturbs or entirely stops any other user from using or enjoying the website norqnorway.com, or that affects the security of the website; or (III) use any unit or try to use any browser, software, tool, agent, script or other unit or harmful software to navigate or search on the website, or to copy content from or otherwise affect the website. For users who breach these terms and conditions, we reserve the right to immediately refuse access to the website, and to close down their accounts.

2. PRICES AND DELIVERY CHARGES

The prices stated on noranorway.com are Norwegian kroner (NOK), including value added tax and excluding delivery cost. We reserve the right to make price changes and make reservation for any errors in price information and possible stock outages. The price stated at the time of placing an order is valid throughout the purchase process. Noranorway do not have any minimum order value.

The costs of the various delivery methods are stated in the checkout stages. If we cannot deliver your order as one, you will not be charged any extra cost for the additional deliveries. Prices may vary between physical and online shops.

3.ORDERING/CONTRACTING

You may place your order via noranorway.com.

Once you have placed your order, we will email you an order confirmation, on condition that you have provided us with your email address. If for some reason, we cannot send your order, we will inform you of this as soon as possible. No charge will be made if order can not be delivered.

4. DELIVERY

Noranorway is careful when receiving and handling orders and strives to deliver your order, to a collection point closest to your given address.

Noranorway strives to despatch orders as soon as possible, preferably within 1–5 days after having received and confirmed your order unless otherwise has been agreed.Deliveries may take longer due to unforeseen events. If the delivery period against expectation should exceed 40 days, you are entitled to cancel your purchase.

If you do not receive your order by the expected delivery date, please contact us by telephone on +47 31900560 or by email: post@noranorway.com

5. RIGHT TO CANCEL

You may cancel or return your order as from the day you place the order up to and including 14 days after receipt of your ordered products. If you want to cancel or return your order, please notify us in writing, by using the pre-printed return form and freight label included in your package. You can also email post@noranorway.com.

The written notice must be received by us within the 14-day period stated above, and must include your name, address and other relevant order information about your product, such as article or order number. You then have a further 14 days to return the products in accordance with Section 6 (Returns) below. Klarna payment will make sure repayment is made, on condition that we have received the products in return or proof that you have returned the products in the same state as when shipped.

If you have received a faulty product, you must notify us of this as soon as possible, and return the product according to Section 6 (Returns) below. Noranorway will make full repayment for products that we judge to be faulty. These provisions do not limit your statutory rights as a consumer.

6. RETURNS

Noranorway guarantees full repayment, or, if you prefer, replacement of returned products according to Section 5 (Right to cancel). The condition is that all products are returned in the same condition as when delivered to you. The products can not have been damaged, dirtied,hanged or worn (other than to try on the product). The accompanying packaging and labels must be intact.

All our deliveries include a pre-printed return form that you can use if you want to return one or several products. The return cost is covered by you.

7. PAYMENT METHODS

KLARNA FAKTURA

Payment thru Klarna Faktura means your purchase is secure and simple. You will never have to state your card details, and always pay after you have received your products.

  • You always receive the product before paying
  • Payment period – always 14 days
  • You never have to state your card details
  • Download your invoices from klarna.no

Personal identity numbers are used as customer numbers for customer handling purposes. Read more on: www.klarna.com/no/

8. COLOURS

We strive to show the characteristics of our products, including composition and colours.. The colours you see on noranorway.com are, however, dependent on your computer screen. We cannot guarantee that your computer is able to display colours and other details in a visually correct way.

9. COMPLAINTS

If the products you have purchased are defective or faulty according to applicable consumer protection legislation, you are entitled to return them. If you are not happy with your products due to a fault in your product, such as a material or manufacturing fault, including damage arising during transport, please inform us as soon as possible by using the pre-printed return form, and return the product to us. In the event a returned product should turn out to be not faulty according to the consumer protection legislation, we reserve the right to refuse your demand.

10. VALIDITY OF CLAUSES

If one or several provisions of this contract are found invalid or judged to be ineffective by a competent court, dispute resolution body or supervisory authority, this shall not impact on the validity of the remaining contract provisions.

11. IPR

All intellectual property rights, such as trademarks and copyright, at noranorway.com belong to Noranorway AS, reg no. 992134143. All use of noranorway.com or its contents, including copying or storage of such material in its entirely or parts thereof other than for your personal, non-commercial use, is prohibited without written permission. Your access to and right to us noranorway.com shall not be deemed to constitute a transfer of any intellectual property right.

12. COMPANY INFORMATION

Name: Noranorway AS

Registered adress: Bachetomta Industriområde, Terminalen 9G, 3414 Lierstranda, Norway

Company reg.: NO992134143MVA

Email: post@noranorway.com

Telephone: +47 31900560

13. FORCE MAJEURE

We are not responsible for delays caused by unforeseeable specific events outside our control, such as labour conflict, fire, changes to public authority regulations, faults in IT, telephone or computer connections, or delays to sub-contractors as a result of such circumstances. Such events constitute grounds for discharge from liability in relation damages and other sanctions. You are entitled to cancel your purchase if such circumstance as is referred to in this clauses lasts for two months.

14. DISPUTE

We welcome efforts to settle amicably any dispute that may arise. If a dispute cannot be settled, however, you are entitled to contact Forliksrådet. We comply with decisions of Forliksrådet or corresponding dispute solution bodies.

15. LAW

In the event of a dispute relating to the interpretation or implementation of these terms and conditions, Norwegian law shall be applied, and the forum shall be the public court of Drammen Norway.

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